Jarcom Technologies Return Policy
Rules Regarding both Claims & Returns:
- You must notify us about the return within 4 working days after receipt
of merchandise, or the return may not be accepted by our supplier.
- You must contact us for a return authorization Number(RAN) and instruction about which warehouse to return the items to before returning merchandize.
- After reading the policy you must contact us by filling out the Claims/Request Form, download and print the Form (click here to download) or call us at 818-206-3207 and we will Fax the form to you. Fax to us the form as soon as possible for us to take action.
CLAIMS: or Exchanges (ONLY for defective, or incorrect merchandise):
- If Merchandise is defective, stained, or otherwise damaged in any way, we will promptly replace the merchandise with an identical replacement item. We reserve the right to send a call tag to return the damaged item.
- If the merchandise was incorrect, and not what was indicated on your order or our invoice, then we will promptly send the correct item that was originally ordered and pay to have the incorrect item returned.
- Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw or stain.
- Additional items cannot be shipped with exchanges, but must be placed as a new order.
RETURNS: Customer Initiated Returns (for unwanted merchandise):
- Customer-initiated returns are returns made because the customer does not want the item for ANY reason, including "doesn't fit", "didn't like it" or "not what was expected".
- Returned items MUST NOT be decorated, worn, or laundered. They must be in new, and re-sellable condition. Items returned that are not in re-sellable condition will not be returned to the customer.
- ALL customer-initiated returns including items ordered as samples will be charged a 20% restocking fee. Refunds are only for the cost of item. Cost for Shipping is excluded in the final refund.
- The shipping cost to return the item(s) is the customer’s responsibility.
We will try to answer any pre-order questions that you might have to insure that you will be happy with your purchase. We discourage customers from ordering items to "try on" or "see if I like it" because the restocking fees and shipping charges often make it impractical for smaller orders to be returned.
